Frequently Asked Questions (FAQs)

1. What is Leannon.store return policy?

We allow you to return your item within 30 days of receiving it. To be eligible for a return, the item must be unused, in its original condition, and with all tags attached. You will also need to provide your invoice and proof of purchase. For more details, please refer to our return policy on our website.

2. What is the return process?

To complete your return, please follow these steps:

Send a return request via email to [email protected] with the subject line “Return Request – [Product Name]”.

Provide the reason you want to return the item.

Wait for us to send you detailed instructions on how to return the item, including your shipping address.

3. How can I get my money back?

Once we receive and inspect your return, we will process the refund. It may take up to 30 business days for the refund to be credited to your account, depending on your bank.

4. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing your order. To cancel, please email [email protected] with the subject line “Order Cancellation Request – [Order Number]”. After 24 hours, the order may have been processed and cannot be canceled.

5. How long does it take to process an order?

Order cut-off time is 6:00 PM (EST). Estimated order processing time is 1-3 business days, excluding weekends and holidays. If you place an order on a weekend, it will be processed the next business day.

6. How long does it take to ship?

Standard delivery times are 7-15 business days. However, this may be extended due to unforeseen circumstances such as natural disasters or customs delays.

7. How much does shipping cost?

We charge a flat rate of $6.99 for all shipments.

8. What shipping methods does Leannon.store use?

We use trusted shipping partners like USPS to ensure your order is delivered quickly and safely.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also visit our tracking page to check the status of your order.

10. What should I do if my shipping address is incorrect?

If you notice that your shipping address is incorrect, please contact us via email at [email protected] as soon as possible. We will try to update your address if your order has not been processed.

11. What should I do if my parcel is lost?

If your parcel is lost, please email our customer service team at [email protected]. We will assist you as best we can, but please note that we are not responsible for parcels after proof of delivery.

12. How do I contact Leannon.store if I have further questions?

If you have any further questions or need more information, please contact us via email at [email protected]. We are always here to help!